1. Policy overview
We want learners to understand the refund rules before paying. Eligibility depends on what was purchased and, for digital learning content, how much of that content has already been consumed.
The rules below apply to purchases made through Omicskills. They do not limit cancellation, refund, or other remedies that cannot be excluded under applicable consumer law. The payment provider or Merchant of Record shown at checkout may also apply mandatory rules or issue a refund to manage fraud, disputes, or chargebacks.
2. Individual courses
A paid individual course is eligible for a full refund when the request is submitted within 14 calendar days of purchase and less than 30% of the course has been consumed.
Consumption is measured from completed lessons and their listed durations. If reliable lesson durations are unavailable, completed lessons are measured as a proportion of all lessons in the course. Free previews viewed before purchase do not count. Eligibility ends when consumption reaches 30%.
3. Learning paths
A paid learning path is eligible for a full refund when the request is submitted within 14 calendar days of purchase and less than 30% of the combined included content has been consumed.
The percentage is calculated across the combined duration of lessons in every course included in the learning path, rather than applying a separate allowance to each course. If reliable durations are unavailable, the calculation uses completed lessons across the path. Eligibility ends when combined consumption reaches 30%.
4. Live event registrations
A paid live-event registration may be refunded while the event has not started. The request must be submitted before the scheduled start time shown on the event page. Once the event starts, the registration fee is not refundable because the reserved live access and event capacity have been supplied.
If Omicskills cancels an event, affected paid registrations will receive a full refund. If an event is materially rescheduled, you may accept the new schedule or request a refund before the rescheduled start time.
5. Event recording purchases
A separately purchased event recording is eligible for a full refund when the request is submitted within 14 calendar days of purchase and less than 25% of the recording has been played. Eligibility ends when playback reaches 25%.
The platform records the playback threshold needed to apply this rule. Seeking forward, playing on another supported device, or otherwise accessing content at or beyond the threshold may count as consumption. Technical playback problems should be reported promptly so we can first attempt to restore access.
6. Non-refundable situations
Except where mandatory law requires otherwise, a request is not eligible when any of the following applies:
- The applicable 14-day period has expired for a course, learning path, or recording purchase.
- Course or learning-path consumption has reached 30%, or event-recording playback has reached 25%.
- A live event has already started, except where Omicskills cancelled or materially rescheduled it.
- The same payment has already been refunded, a refund request is already pending, or the payment was not completed.
- Access was obtained free of charge, through an unauthorized payment, or through fraud, abuse, account sharing, or a material violation of the Terms of Service.
7. How to request a refund
Sign in and use the refund request form below. Select the relevant purchase and provide a short reason so the team can identify and review the transaction. If you cannot access your account, email hello@omicskills.com from the address used for the purchase with the product name and purchase date.
Submit the request before the relevant deadline. The time the request is received by Omicskills—not the later review date—determines whether it was submitted on time. Do not include complete card details, passwords, or authentication codes.
8. Review and processing
We aim to review requests within 3 business days. We may verify purchase date, payment status, learning progress, event status, recording playback, prior refunds, and signs of fraud or misuse. If more information is reasonably needed, we will contact the account email.
Approved refunds are sent to the original payment method through the payment provider. Omicskills cannot redirect a refund to a different card, bank account, or wallet. After approval, the provider or financial institution may take up to 5–10 business days, and occasionally longer, to display the credit.
9. Access after a refund
When a refund is approved, access associated with that purchase is cancelled. This can include course or learning-path content, event or recording access, downloadable resources, related certificates, and purchase-specific community access. Records required for accounting, fraud prevention, dispute handling, or certificate integrity may be retained as described in the Privacy Policy.
10. Payment providers and disputes
Paddle currently processes supported paid checkouts and may act as Merchant of Record. The provider shown on your receipt may be the legal seller for the transaction and may process the refund directly under its procedures.
Please contact hello@omicskills.com first if a charge is unfamiliar or access was not delivered so we can investigate quickly. This request does not waive any right to contact your payment provider, card issuer, or consumer-protection authority.
11. Contact
For refund questions, technical access problems, or help locating a transaction, contact hello@omicskills.com. Include your account email, product name, purchase date, and a concise description of the issue.
Submit a refund request
Eligible paid purchases connected to your account will appear in the form after you sign in.